I would also like to add that the spirit and efforts of Prashant & the whole KAN Team. They almost worked like a team of DenSnapdeal than a vendor contracted for software development. They have been very dependable when it came to resolving all teething issues and handling of tons of changes that we pushed to them whether it was related to data or software.
1. How closely knit and ready it is for teleshopping and ecommerce industry? 2. What Percentage of Business will be automated with this CRM Software? 3. Will this software give your users the personalised experience of the industry that they are used to? 4. Is this CRM System inline with your business flow and process? 5. How much hastle it would be to change this software for your changing business needs? 6. Will this CRM Software improvise your current business and bring in additional value? 7. Will your business need multiple systems to be stitched with this CRM software? 8. For teleshopping industries, how easy it is for this CRM system to be integrated with Dialers, Couriers etc. 9. For an industry with both ecommerce or teleshopping operations, how seamless, it is to unify and consolidate inventory and operations with this CRM. 10. How much Analytics and Report Building will be required? 11. How much will it cost me for future enhancements and the feasibility with this CRM? 12. Most importantly, does the CRM Software Provider have expertise and experience in implementing solutions for your industry?